Frequently Asked Questions:

Do you have a question about measuring your dog or ordering products? Try searching through our growing list of F.A.Q.s (Frequently Asked Questions). If you need additional assistance, go to our Contact page.

What is a Canine Icer™?

What are the benefits of a Canine Icer™?

How does your order process work?

What colors are available?

What materials are used to make a Canine Icer™?

Questions about price ranges for different sizes?

How do I measure my dog?

What forms of payment do you accept?

Are your products guaranteed?

Why do you ship U.S. Postal Service Priority mail instead of U.P.S. or Fed Ex.?

How do I make an inquiry or suggestion regarding the technical aspects of how your website works?

What is a Canine Icer™?

Canine Icers™ are unique and innovative wraps for our dogs which bring years of equine sports medicine to the aid and benefit of our canine companions.

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What are the benefits of a Canine Icer™?

Canine Icers™ allow you to systematically apply ice packs to the major joints and muscles of your dog. When used following an injury or operation, they can speed recovery by reducing swelling through a consistent and even application. Canine Icers™ also work well for heat and magnetic therapies. Canine Icers™ are custom designed to ensure the health and well-being of your canine companion.

Other F.A.Q.s

How does your order process work?

Visit our Online Order Center for complete product, measurement and ordering information. You can place a secure credit card order online or simply email order@canineicer.com to pay by personal check.

Other F.A.Q.s

What colors are available?

Royal blue, purple and black. We may be able to even order colors to meet your specialty needs.

Other F.A.Q.s

What materials are used to make a Canine Icer™?

Icers are made of strong and insulating Neoprene® or 500 Denier Cordura® Fabric with a soft lining of cotton Lycra® pockets that hold the ice or warming packs and are held in place with Nylon webbing and Velcro® to allow for maximum adjustability.

Other F.A.Q.s

Questions about price ranges for different sizes?

Prices reflect size ranges from the typical 20lb dog (i.e. Sheltie) to the typical 70lb dog (i.e. Golden Retriever). For dogs that fall significantly below and above this range we will adjust the prices accordingly. Contact us with any questions or concerns.

Other F.A.Q.s

How do I measure my dog?

Our products accommodate dogs of all sizes. Visit our Online Order Center for measurement information. If you need assistance call us at: (434) 975-5939 or email us at: order@canineicer.com

Other F.A.Q.s

What forms of payment do you accept?

You can place a secure credit card order at our Online Order Center or simply email order@canineicer.com to pay by personal check.

Other F.A.Q.s

Are your products guaranteed?

There is a 30 day money back guarantee. We happily work with each client to get the best fit possible.

Other F.A.Q.s

Why do you ship U.S. Postal Service Priority mail instead of U.P.S. or Fed Ex.?

We have found U.S. Postal Service Priority Mail is as fast or faster than other services. Our products are still trackable. Shipping costs are calculated on your secure credit card online order form.

Other F.A.Q.s

How do I make an inquiry or suggestion regarding the technical aspects of how your website works?

Email our webmaster at: web@canineicer.com

Other F.A.Q.s